Support
For anything about your own lodge, such as getting approved, notices or documents, contact your lodge’s committee first. They manage your lodge on LodgeSync.
For problems with the app itself, contact LodgeSync.
Common questions
My sign-in code hasn’t arrived
It can take a minute or two. Check your junk or spam folder. You can ask for a new code after 60 seconds, and only the newest code works.
I’ve requested access but I can’t get in
Your lodge’s committee approves every member. Until they do, you’ll see a “Request sent” screen. Tap Check again after they’ve approved you.
I’ve changed my email address
Sign in with your old address, then go to Profile → Change email. We send a code to the new address, and once you enter it you sign in with the new one. Your old address gets a notice that it changed.
I can no longer get in, and it says “No access”
Your lodge has removed your access. If you think this is a mistake, contact your lodge.
I’m not getting notifications
Check that notifications for LodgeSync are allowed in your phone’s settings. Notifications don’t work in a web browser, so use the app on your phone for them.
How do I delete my account?
See Delete your account.